About Us

ZingoHotels is a chain of branded budget hotels present in multiple cities across India. We are a growing chain of Budget & Premium hotels which owns & operates the Complete Inventory of the hotel which gives us advantage in offering the high-quality lodging in a comfortable, clean, and convenient environment, all at an affordable price.

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Royal Facilities

Who are in extremely love with eco friendly system.

Restaurant & Bar

Exquisitely designed restaurants and bars at Taj hotels complement the pleasure of enjoying a superlative meal or relaxing over fine drinks

Rent a Bike

We are upfront about the entire process of renting a bike from us.Pick a bike that suits your need from scooters to superbike.

Parking

We have huge and safe parking garages where you can park your vehicles without any problem which will make your life easier

Pandit On Call

We provide the highly qualified and experienced Shastries and Pandits for you who will do the puja for you anytime

Pick Up & Drop

Our pick up and drop off services provide transportation from any specified pick up point to any specified destination

laundry Services

Be assured that your precious garment is taken care by professionals and cleaned with best possible care - Each time, every time

Testimonial from our Clients

What they say about us

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OM HOTELS GOKARNA Data Privacy Statement

What is the purpose of this document? OM HOTELS GOKARNA along with all its holding company, associates, affiliates, joint ventures and group companies (hereinafter referred to as the "OM HOTELS GOKARNA") is committed to protecting the privacy and security of your personal information. This privacy statement describes how we collect and use your personal information and data, in accordance with the EU General Data Protection Regulation (GDPR) and other laws as applicable. It applies to all guests and visitors, known through this document as "data subjects". OM HOTELS GOKARNA is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy statement. This statement applies to data subjects. This statement does not form part of any contract to provide services. We may update this statement at any time. It is important that you read this statement, together with any other privacy statement we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:
• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

The kind of information we hold about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). There are "special categories" of more sensitive personal data which require a higher level of protection.

We may collect, store, and use the following categories of personal information about you:

• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
• Date of birth.
• Gender.
• Marital status.
• Next of kin and emergency contact information.
• National Insurance or TAX ID number/PAN card.
• Bank account details, payroll records and tax status information.
• Personal identification such as Driving licence, Passport, Aadhar card.
• Grievance information.
• CCTV footage and other information obtained through electronic means such as door access records.
• Information about your use of our information and communications systems.
• Photographs.

We may also collect, store and use the following "special categories" of more sensitive personal information:

• Information about your race or ethnicity, religious beliefs, sexual orientation.
• Information about your health, including but not limited to any medical conditions, food allergies.

How is your personal information collected?

We collect personal information about data subjects through various methods; check-ins, bookings, and reservations. Either directly from data subjects or sometimes from a third party acting on our behalf (for example through a booking agency, travel agent or corporate account).

How we will use information about you

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
• Where we need to perform the contract we have entered into with you.
• Where we need to comply with a legal obligation.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where you have given us explicit consent to do so.

We may also use your personal information in the following situations, which are likely to be rare:

• Where we need to protect your interests (or someone else's interests).
• Where it is needed in the public interest or for official purposes or requested for by the CBI, police or governmental authorities.

Situations in which we will use your personal information

We need all the categories of information in the list above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties.
• Administering the contract, we have entered into with you.
• Business management and planning, including accounting and auditing.
• Making decisions about grievances.
• Making arrangements for the termination of a contract.
• Dealing with legal disputes and insurance claims.
• Complying with health and safety obligations.
• To prevent fraud.
• To monitor your use of our information and communication systems to ensure compliance with our IT policy and laws of the land.
• To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution.
• To conduct data analytics studies to review and better understand customer satisfaction and needs.
• Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

If you fail to provide personal information

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as providing a benefit), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety or proof of nationality for example passport)

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How we use particularly sensitive personal information

"Special categories" of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We may process special categories of personal information in the following circumstances:
• In limited circumstances, with your explicit written consent.
• Where we need to carry out our legal obligations.
• Where it is needed in the public interest, such as for requested for by CBI, police or governmental authorities
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public.

Principles of GDPR

We will use your personal data only in-line with the following principles:
• Lawfulness, fairness and transparency

• Purpose limitation
• Data minimisation
• Accuracy
• Storage limitation
• Integrity and confidentiality
This is the only principle that deals explicitly with security. The GDPR states that personal data must be "processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures". The GDPR is deliberately vague about what measures organisations should take, because technological and organisational best practices are constantly changing. Currently, organisations should encrypt and/or pseudonymise personal data wherever possible, but they should also consider whatever other options are suitable.

Do we need your consent?

We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.

Automated decision-making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

Why might you share my personal information with third parties?

We will share your personal information with third parties where required by law, or where we have another legitimate interest in doing so, or when we have your explicit consent.

Which third-party service providers process my personal information?

"Third parties" includes third-party service providers (including contractors and designated agents) and other entities within our group.

How secure is my information with third-party service providers and other entities in our group?

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

When might you share my personal information with other entities in the group?

We may share your personal information with other entities in the OM HOTELS GOKARNA as part of our regular reporting activities on company performance, in the context of system maintenance, support and hosting of data.

What about other third parties?

We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.

Data security

We have put in place measures to protect the security of your information. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially, legally and securely. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data retention

How long will you use my information for? We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further statment to you.

Rights of access, correction, erasure, and restriction

Your duty to inform us of changes It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:
• Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact HELLO@OMHOTELSGOKARNA.COM in writing.
• No fee is usually required
• You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact HELLO@OMHOTELSGOKARNA.COM Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Data protection officer

We have appointed a data protection manager. If you have any questions about this privacy notice or how we handle your personal information, please contact us on HELLO@OMHOTELSGOKARNA.COM You are entitled to notify to the concerned authority having jurisdiction over the area for your grievance relating to data protection or relief. We reserve the right to update this privacy statement at any time, and we will provide you with a new privacy statement when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy.

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WEB SITE TERMS & CONDITIONS OF USE

Introduction

The terms and conditions set out below ("Conditions") apply to your use of this web site and related websites ("Site"), including the use of the information services offered on the Site. In accessing and using the Site, you agree to be bound by these Conditions so please carefully read this section before proceeding. If you do not accept these Conditions, you must refrain from using the Site. These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site.

Conditions

Site

The Site makes available information relating to hotels and resorts owned or managed by EIH Limited, a corporation constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties ( "OM HOTELS GOKARNA").

TradeMarks

The Site contains “OM HOTELS GOKARNA” trade and service marks and devices (including the word “OM HOTELS GOKARNA”) and other valuable trade or service marks owned by OM HOTELS GOKARNA or licensed to OM HOTELS GOKARNA to distinguish its services and products. These trade and service marks and related intellectual property are protected from copying and simulation under national and international laws and may not be reproduced or copied without the express prior written consent of OM HOTELS GOKARNA. Without limitation, you must not use any of the said trade or service marks:
• - in or as the whole or part of your own trade marks;
• - in connection with activities, products or services which are not undertaken or provided by OM HOTELS GOKARNA;
• - in a manner which may be confusing, misleading or deceptive; or
• - in a manner that disparages OM HOTELS GOKARNA or its information, products or services (including this Site).

Copyright

The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by OM HOTELS GOKARNA or licensed by OM HOTELS GOKARNA and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of OM HOTELS GOKARNA. Without limitation you may not, without such approval from OM HOTELS GOKARNA, create derivative works from any part of the Site or commercialise any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.

Your Use

The Site is for your personal non commercial use and the Information may be downloaded or printed by you solely for that purpose. This right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:
• - the Information may not be used for any commercial purpose or public display, performance, sale or rental;
• - no copyright or other proprietary notices may be removed;
• - the Information may not be transferred to another person;
• - software may not be interfered with in any manner;
• - every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
• - you will only use the Information for lawful purposes and in accordance with these Conditions.

Information

You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site (refer Condition 8) is general information and is not in the nature of advice. You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site. Whilst OM HOTELS GOKARNA seeks to ensue that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, OM HOTELS GOKARNA does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose. In particular OM HOTELS GOKARNA does not warrant that:
• - the Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or
• - your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure. OM HOTELS GOKARNA is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material.
OM HOTELS GOKARNA may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions. OM HOTELS GOKARNA does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, OM HOTELS GOKARNA may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.

Liability Disclaimer & Exclusion

In no event shall OM HOTELS GOKARNA be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of:
• - your use of the Site or any Linked Web Site; or
• - your use of or reliance on Information or any other material accessed through the Site including via any Linked Web Site;
including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information. These Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, .to the extent permitted by law, all warranties, terms or conditions which would otherwise be implied into these Conditions are hereby excluded. Where applicable law implies any warranty, term or condition, and that law prohibits exclusion or modification of the application of or the liability of OM HOTELS GOKARNA under, any such warranty, term or condition, then the liability of OM HOTELS GOKARNA shall include liability for that warranty, term or condition but such liability will be limited for a breach of that warranty, term or condition to one or more of the following:
• - if the breach relates to services, the supply of the services again or payment of the cost of having the services supplied again; and
• - if the breach relates to products and the products can be repaired, repair of such products or payment of the costs of having the products repaired, but otherwise, replacement of the products or the supply of equivalent products or payment of the cost of replacing the products or of acquiring equivalent products

Specific Warnings

You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you. You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. For the removal of doubt, OM HOTELS GOKARNA does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any Linked Web Site. OM HOTELS GOKARNA does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for accuracy of data input and output. You must ensure that any information which you provide to OM HOTELS GOKARNA is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of OM HOTELS GOKARNA or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any OM HOTELS GOKARNA system, data or information.

Linked Websites

The Site may contain links to other web sites ("Linked Web Sites"). Those links are provided for convenience only and may not remain current or be maintained. You acknowledge and agree that OM HOTELS GOKARNA does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites. Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by OM HOTELS GOKARNA of the owners or operators of those Linked Web Sites, or of any information, graphics, materials, products or services referred to or contained on those Linked Web Sites, unless and then only to the extent expressly stipulated to the contrary.

Hotel Reservations

The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose. You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions. You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions. The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by OM HOTELS GOKARNA. Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions. No contract will subsist between you and OM HOTELS GOKARNA or any of its affiliates in respect of any services or products offered through the Site unless and until OM HOTELS GOKARNA accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site. You undertake that all details you provide to in connection with any services or products which may be offered by OM HOTELS GOKARNA on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. OM HOTELS GOKARNA reserves the right to obtain validation of your credit card details before providing you with any services or products.

Security & Non Confidentiality

Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information. OM HOTELS GOKARNA does not warrant and cannot ensure the security or confidentiality of any information which you transmit to OM HOTELS GOKARNA. Accordingly, any information which you transmit to OM HOTELS GOKARNA is transmitted at your own risk.

Termination of Access

If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you. Otherwise access to the Site may be terminated at any time by OM HOTELS GOKARNA without notice. The provisions of these Conditions excluding, limiting and disclaiming the liability of OM HOTELS GOKARNA will nevertheless survive any such termination.

General

OM HOTELS GOKARNA does not accept any liability for any failure by OM HOTELS GOKARNA to comply with these Conditions where such failure is due to circumstances beyond its reasonable control. If OM HOTELS GOKARNA waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

Governing Law & Jurisdiction

These Conditions are governed by the laws in force in India and you agree to submit to the exclusive jurisdiction of the courts of India.

Return to Site

To return to the Site, click where indicated. By doing so, you acknowledge that you have read, understood and accepted these Conditions.

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Cancellation and Refunds Policy

You can cancel your booking by sending email to “Hello@OmHotelsGokarna.com or by calling our Customer Support helpline on +91 9480603786 +91 08386256445 If the booking is cancelled: More than 24 hours before check-in date: FREE CANCELLATION 0-24 hours before check-in date: 1 night cost will be charged as cancellation fee. In case of no show: Entire booking cost will be charged as cancellation fee. Refund shall be initiated within 48 hours of receiving the request and the payment would be credited within 5-7 working days via the same mode as used while making the booking.